LEGAL REFERENCE

Our Legal Framework for Pakistan Accounts

rs778 operates under a defined legal structure that governs every account, transaction, and interaction on this platform. We've written these terms in plain English so you know exactly...

Account TermsPrivacy PolicyCookie PolicyDispute ProcessJurisdiction Scope
rs778 Our Legal Framework for Pakistan Accounts

What Our Policy Covers and How It Applies

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

POLICY SUPPORT PATHS

How to Reach Us on Legal and Policy Matters

If a policy clause is unclear or you need to raise a formal concern, our support team handles legal queries through three...

Live Chat Start a live chat session directly from your...
Email Support Send detailed policy or dispute queries to our...
Help Centre Our Help Centre holds plain-language summaries of every...
POLICY TRUST SIGNALS

Why Our Legal Posture Holds Up to Scrutiny

We've built our compliance framework around transparency and consistency. These six signals reflect how we approach policy in practice, not just on paper.

Plain-Language Terms

Every clause in our terms is written to be read by an account holder, not a lawyer. We avoid legal jargon where plain English carries the same meaning and flag any clause that has a direct effect on your account balance or access.

Versioned Policy History

We maintain a dated archive of every policy version. If you want to compare the current terms against what was in force when you opened your account, that archive is available on request through our support team.

Data Handling Clarity

We specify exactly which data we collect, how long we retain it, and which third parties — limited to payment processors like JazzCash and Easypaisa — receive any portion of it. No data is sold to advertisers.

Dispute Escalation Path

Every account holder has a documented path to escalate an unresolved dispute beyond our internal team. We outline that path in the terms and keep the contact details current so the route is never a dead end.

Payment Policy Alignment

Our payment terms mirror the operating rules of SadaPay, Raast, JazzCash and Easypaisa. When a payment rail updates its own policy, we review our terms within 30 days and update accordingly.

Account Security Commitments

We document our account-security practices — two-factor authentication requirements, session timeout rules, and breach notification timelines — inside the terms so you can hold us to them explicitly.

How Our Legal Pages Align Across the Platform

Our legal pages are written as a connected set. Each page reinforces the others so there are no contradictions between what the privacy policy says and what the...

Account Terms vs Privacy PolicyBoth documents use the same definitions for personal data and account holder, so there is no ambiguity about which rules apply to which information.
Cookie Policy vs Data RetentionCookie lifetimes stated in the cookie policy match the retention periods in the privacy policy — no cookie outlives its stated data-handling window.
Payment Terms vs Withdrawal RulesThe payment terms and the withdrawal section of the account terms cross-reference each other so the process for a JazzCash or Easypaisa withdrawal is described consistently in both places.
Dispute Process vs Support SLAsThe dispute escalation timeline in the legal terms matches the response commitments published in our support documentation, so you can hold us to the same deadline from either document.
Jurisdiction Clause vs Access RulesThe jurisdiction clause and the access rules both use the phrase 'supported regions' with the same definition, so there is no conflict about where the platform is available.
Policy Update Notice vs Email TermsThe notice period for policy changes stated in the terms matches the email communication terms, so the channel and the timeline are always in sync.
Security Terms vs Account DashboardEvery security commitment in the written terms — two-factor authentication, session rules — corresponds to a setting visible in your account dashboard, making the terms verifiable in practice.

How We've Structured the Legal Section

Our legal section is organised so you can find the clause you need without reading every page. Each document has a clear scope, a table of...

Scoped Documents

Each legal document covers one topic only — account terms, privacy, cookies, or disputes. We don't mix payment rules into the privacy policy or account security into the cookie notice.

Dated Versions

Every document carries a last-updated date in the header. You can see at a glance whether the version you're reading reflects a recent change or has been stable for several months.

Cross-Reference Links

Where one document refers to a rule in another, we include a direct link so you can jump to the relevant clause without searching. No clause is left dangling without a source.

Plain Definitions Section

Each document opens with a definitions section that explains the key terms used throughout. Read that section first and the rest of the document becomes straightforward.

Change Log Summary

When we update a document, we add a brief change log at the bottom summarising what changed and why. You don't need to compare two versions line by line to understand the update.

Contact Anchor Per Page

Every legal page ends with a direct contact anchor — email address and live chat link — so you can raise a question about that specific document without navigating away to find support.

Common Questions About Our Policy and Terms

Our terms specify the governing jurisdiction in the account agreement. Where Pakistani law applies to a transaction or data-handling matter, that law takes precedence. The terms are written to comply with applicable local requirements in supported regions.

Log in to your account and go to the legal section of your profile. You'll find the version of the terms that was in force on your registration date, alongside the current version, so you can compare them directly.

We notify active accounts by email at least 14 days before a material change takes effect. The email summarises what changed. Continuing to use the platform after the effective date means you accept the updated terms.

We collect only the data needed to operate your account and process payments through JazzCash, Easypaisa, SadaPay and Raast. We do not sell your data. Retention periods are stated in the privacy policy and we honour deletion requests within 30 days.

Submit a formal dispute through live chat or email with your account reference and a description of the issue. We acknowledge within 24 hours and aim to resolve within five business days. Unresolved cases have a documented escalation path in the terms.

Accounts are available to eligible individuals in supported regions where local law permits. The account terms specify eligibility criteria. If your region is not currently supported, the platform will indicate that during the registration flow.

Send a deletion request to our support email with your account reference. We process account closures and associated data deletion within 30 days and confirm completion by email. Outstanding balances must be withdrawn before closure is finalised.